Trust=(credibility+reliability+intimacy)/self-orientation

I was today years old when I learned there was a mathematical formula for trust. Trust equals the sum of credibility, reliability and intimacy divided by self-orientation. According to Daniel Sokol it comes from a book, The Trusted Advisor, by Maister, Green and Galford. Daniel writes his post oriented toward lawyers, but trust is something we all deal with and wish to have. He writes, "The Trust Equation is a helpful tool to reflect on how trustworthy we are, and how we might improve. What can we change to be more credible, reliable, emotionally approachable and show that we care deeply for the client? Even small adjustments, such as acknowledging a client's frustration or sending a follow-up e-mail, can make a big difference." For a further explanation and definition of the variables, be sure to read more at The Law Society Gazette: How to be trusted

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Cloudy with a chance of predictions

Rob Ameerun talks with Epona's CEO Marcel Lang for his post today. I'm not focusing so much on the post, which reads more like an ad for Epona, but rather the title and the idea that the "traditional DMS" will disappear because of artificial intelligence. "Traditional" is a key word here (and can most likely be translated as meaning NetDocuments and iManage) because clearly the folks at Epona don't think of themselves as traditional. I don't believe they are going away. This is not the first time that the threat of the disappearance has been made. I think it was around and about the introduction of Windows 10 that this prediction was first made. (If anyone has better time line, please email me!) In that iteration, it was the operating system that was going to cause its demise. A separate DMS wouldn't be needed because Microsoft would build the DMS into the Windows OS. Of course that never happened. For those you not aware, Epona has its origins in the code from a tool called MatterCenter that was developed by Microsoft's legal department. I will stipulate that there are some slick pieces to Epona and it's integrations with Microsoft are pretty cool. Marcel asks, "Why cling to metadata in a proprietary database when Microsoft gives you a global platform with security, compliance, and AI built in? The future is about finding and using information intelligently, not dumping it into buckets." Classifying data is always going to be a key element and if we talk about users not interacting with a traditional DMS in the same way as they have in the past, then I'm in full agreement. But I don't see it going away because of AI. Limited time and space prevent me from launching into all the potential issues, but one key item is that Microsoft has already rejected the DMS concept. (If someone wants to set up a panel discussion on the subject - I'm in!) If Microsoft were to buy Epona (or NetDocuments or iManage) and truly invest, then this story might have a different outcome. Read more at Legal IT Professionals: "The Traditional DMS Will Disappear - the Future Is AI-Driven"

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Jeffrey Brandt, Editor

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