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Librarian News Digest
   
Friday, April 11, 2014
 
Vol. 3, No. 71
 
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 TOP NEWS
Top News
 RESEARCH / REFERENCE
CI
Legal Research
Non-Legal Res
 MANAGING THE LIBRARY
Expense Reduction
Managing
Marketing
Tech Services
Copyright
Staffing
 RESOURCES
Associations
Search Engines
eBooks
Print/Electronic
Curr Awareness
 OTHER RESPONSIBILITIES / TOPICS
Compliance
KM
Content Mgt
Social Media
Technology
 ALSO OF NOTE
Also of Note
 ANNOUNCEMENTS
Associations
Press Releases
Calendar
 

To see archives click on a section title on the right.

 
  Westlaw - Key Number 2014
 

Ron Friedmann, Strategic Legal Technology, writes about the move to low cost service centers by firms who are interested in reducing the cost of middle office support. He goes on to discuss the outsourcing companies that can provide support to service centers where local populations don't provide all of the talent needed by the firms. Read more: Middle Office Support for Law Firms - Captives v Outsourcing.

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I'm so confused by this article, yet I think it is an important one because it demonstrates how many people don't understand what knowledge management (KM) is. OK, so you got your data. Your got your information. You got your knowledge and you got your wisdom. The use of those terms is not interchangeable. In fact, there is a hierarchy that exists between the terms and what they represent.

They call it DIKW - Data, Information, Knowledge, and Wisdom. In their paper, Data, Information, Knowledge, Wisdom: A Doubly Linked Chain? authors Syed Ahsan and Abad Shah define DIKW as such

  • "Data is raw...and has no significance beyond its existence" - a bit existential - instead let's just say it is simple facts.
  • "Information is data that has been given meaning by way of relational connection." OK - that checks.
  • "Knowledge is the appropriate collection of information, such that it's intent is to be useful." Umm...I like to say that knowledge is information placed in context.
  • "Wisdom is an extrapolative and nondeterministic, non-probabilistic process." OK, I might have been better off with a different paper. To me, wisdom is knowledge internalized.
So, you can see my confusion, can't you? You might say I am making "much ado about nothing". Au contraire, this type of article, if read and internalized, can cost organizations both money and the good will of their employees. In their book, Working Knowledge, Tom Davenport and Laurence Prusak described in this way:
"Knowledge is neither data nor information, though it is related to both, and the differences between these terms are often a matter of degree...Confusion about what data, information, and knowledge are - how they differ, what those words mean - has resulted in enormous expenditures on technology initiatives that rarely deliver what the firms spending the money needed or thought they were getting."
Here's the link if you want to read the article: The Long Tail of Knowledge: Big Data's Impact on Knowledge Management.

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This post by Robert Ambrogi, LawSites, continues the knowledge management discussion. In it he shares pricing information about a product called Firm Directory. While the pricing information is nice, it's the idea of using an off the shelf product for a firm directory that interests me.

They have one thing right in the previous KM/Big Data article. Self reported expertise is usually exaggerated. I like the fact that the product is a type of internal LinkedIn, but I know that firm's could do more with their directories or expertise locators by mining their internal systems to determine who has what expertise.

OK, this is where Big Data enters the pictures - in billing narratives, documents, matter types, etc. related to an individual's name. Using an algorithm that sorts through this data, can produce a picture of the expertise possessed by that person. If you aren't ready for that, read Law Firm Mergers: Fast Pace, but Few Blockbusters -

Have a great weekend!

Nina Platt, Editor of Librarian News Digest and
Senior Director, Competitive Intelligence & Research Services, at LAC Group
Phone: 240.292.0508
LinkedIn Profile: www.linkedin.com/in/ninaplatt/
Blog: Pinhawkblog.com
Twitter: @pinhawkhappens


 
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TOP NEWS

Top News

  1. Middle Office Support for Law Firms – Captives v Outsourcing, Strategic Legal Technology - Ron Friedmann, April 11, 2014
  2. The Long Tail of Knowledge: Big Data's Impact on Knowledge Management, Econtent Magazine Blog, April 11, 2014
  3. Exclusive: Pricing Revealed for Neudesic’s ‘The Firm Directory’, Robert Ambrogi's LawSites, April 10, 2014

Top
 
LAC Group
 

RESEARCH / REFERENCE

Legal Research

  1. Change to Citation Format for Consolidated Quebec Laws and Regs, Slaw.ca, April 10, 2014
Non-Legal Research

  1. The Internet: a Primer for Lawyers and Everyone Else, Lawyerist.com, April 10, 2014

Top
 

RESOURCES

eBooks

  1. DCL Ebook Report for April 2014, American Libraries News, April 10, 2014
Print / Electronic Resources

  1. Inaugural iIssue Of Asian Journal of Law and Society, House of Butter, April 11, 2014
  2. Introducing Leadership Directories' New Congressional App, Outsell: Information Industry Headlines, April 10, 2014
  3. Project to create free and open online version of New York City Legal Code, Legal Informatics Blog, April 10, 2014

Top
 

OTHER RESPONSIBILITIES / TOPICS

Knowledge Management

  1. The Long Tail of Knowledge: Big Data's Impact on Knowledge Management, Econtent Magazine Blog, April 11, 2014
Social Media / Networking

  1. How Bad Content Goes Viral, Social Times, April 10, 2014
  2. Has Selfie Marketing Gone Too Far?, Social Times, April 10, 2014
  3. Top Trends, Themes, and Quotes of SXSW Interactive, Oedb, April 10, 2014
Technology

  1. AL Asswad et al.: Definition Extractions from Code of Federal Regulations, Legal Informatics Blog, April 11, 2014
  2. Kuhlman on Ethereum: Legal Approaches to Smart Contract Development, Legal Informatics Blog, April 10, 2014
  3. Project to create free and open online version of New York City Legal Code, Legal Informatics Blog, April 10, 2014
  4. Internet Security Alert: Heartbleed, Out of the Jungle, April 10, 2014

Top
 

ALSO OF NOTE

Also of Note

  1. Law Library Benchmarks 2014, Library Boy, April 10, 2014
  2. What do I do?, LibraryTechnician Dialog, April 10, 2014
  3. Tussle Erupts Over Libraries In Northern Colorado, Library Stuff, April 10, 2014
  4. Mayor de Blasio’s allies call for shelving $150 million allotted for Fifth Ave. library renovations, Library Stuff, April 10, 2014
  5. Welsh libraries and museums get £2.2m cash injection, Library Stuff, April 10, 2014
  6. America At Play, The Library of Congress Blog, April 10, 2014
  7. Stay Up With A Good Book, The Library of Congress Blog, April 10, 2014
  8. Legal Jobs Picture: 'We're Not Going Back to 2006', law.com: Newswire, April 11, 2014
  9. Innovation for Improving our Customers’ Productivity, Wolters Kluwer: Blog, April 11, 2014

Top
 

ANNOUNCEMENTS

Association News

  1. Biall conference - Wildys in the Exhibition Hall, British and Irish Association of Law Libraries, April 11, 2014
  2. Online Bibliographic Services and Technical Services Special Interest Sections' Joint Research Grant accepting applications., TSLL TechScans, April 10, 2014
  3. Publications Nominated for the 2014 Hugh Lawford Award for Excellence in Legal Publishing, Slaw.ca, April 10, 2014
Press Releases

  1. Income Inequality: A Rampant, Global Problem, Euromonitor International: Analyst Insight, April 10, 2014
  2. Bloomberg Law Mentioned in New York Times DealBook, BNA, April 10, 2014
  3. Tax Analysts’ State Tax News and Analysis Publications Announce New Column: The Jersey Short, Tax Analysts, April 10, 2014
  4. From Henry VIII to Mark Zuckerberg: how the oldest media company in the world is preparing for a paperless future, Cambridge University Press, April 10, 2014
  5. ProQuest Named SIIA Education CODiE Finalist for Best Social Sciences Instructional Solution, ProQuest, April 10, 2014
  6. Gale's Analytics On Demand Delivers Powerful Insights to Data-Driven Libraries, Outsell: Information Industry Headlines, April 10, 2014
  7. New Ektron Content Marketing Platform Helps Organizations Transform Websites Into Content Marketing Hubs, Outsell: Information Industry Headlines, April 10, 2014
  8. Kroll Ontrack and Blancco Form Strategic Alliance to Offer Expanded Data Erasure Solutions, Outsell: Information Industry Headlines, April 10, 2014
  9. EBSCO Hires Three to Address Discovery Needs of Libraries, Outsell: Information Industry Headlines, April 10, 2014
  10. Xerox goes deeper with e-discovery managed services, KM World Research Center: Legal, April 10, 2014
Upcoming Events

  1. Biall conference - Wildys in the Exhibition Hall, British and Irish Association of Law Libraries, April 11, 2014
  2. Event: Voices of Diversity: Communication & Collaboration, 20 Apr 2014, Dubai, United Arab Emirates, Gurteen Knowledge, April 10, 2014
  3. Event: 9th Annual Pharma HR Forum 2014, 05 - 06 Jun 2014, Barcelona, Spain, Gurteen Knowledge, April 10, 2014

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